Please contact Haines Knives BEFORE returning your item. Email travis@hainesknives.com
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your items delivery, we can’t offer you a full refund. During those 7 days, it is the responsibility of the purchaser to inspect the item. If the items is not correct or not as expected, contact Haines Knives.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Custom Knife initial deposits are Non-Refundable if the knife build has already begun.
Additional non-returnable/refundable items:
- Products not eligible for return of any kind are those bearing any form of distinguishing customization that would cause the product to not be resalable. For example, a name engraved onto the blade. The decision of what customizations are resalable is at the sole discretion of Haines Knives LLC.
- Gift cards
- Downloadable software products
Any returned products must include all original components and packaging in original, resalable condition. Please ensure the item is securely wrapped and padded and is fully insured and tracked for your own protection. All returns must be received within 2 weeks of the date provided within the return instructions. Please also include your packing slip and reason for return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to the address emailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please ensure the item is securely wrapped and padded and is fully insured and tracked for your own protection. We don’t guarantee that we will receive your returned item.
Need help?
Contact me at travis@hainesknives.com for questions related to refunds and returns.
